This policy applies to information collected through the Conic Homes website, contact forms and relevant property-owner and staff portal activities. It should be read alongside any additional notices provided when you use a particular service or submit information.
01 Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Contact enquiry information: your name, email address, phone number, enquiry subject and message.
- Property-owner account information: first, middle and last names, email, phone number, alternate phone number, date of birth, nationality and residential address.
- Location information: city, state and country supplied during account registration.
- Identification information: identification type and identification number where requested for account or property-related administration.
- Staff account information: staff name, email address, phone number, staff number and assigned access roles.
- Technical and session information: information needed to maintain website sessions, process requests and support security.
We ask that you provide information that is accurate and up to date. Some information may be optional, depending on the service or form.
02 How We Collect Information
We may obtain information directly from you when you:
- Submit an enquiry through our website contact form.
- Provide information for a property-owner or client account.
- Communicate with our representatives about a property, service or transaction.
- Use an authorised staff or property-owner portal.
Some account information is entered by authorised Conic Homes staff as part of the client registration process. The client is then invited by email to activate the account and create a password.
03 How We Use Your Information
We use personal information for legitimate business and service purposes, which may include:
- Responding to enquiries and requests for information.
- Providing information about properties, sales, rentals and related services.
- Creating and administering client and staff accounts.
- Verifying account details and supporting secure account access.
- Communicating account activation and service-related information.
- Maintaining business records and managing client relationships.
- Protecting the website, preventing misuse and investigating suspected security incidents.
- Meeting applicable legal and regulatory obligations.
Where required, we will seek consent before using information for a purpose that requires consent.
04 Property Owner and Staff Accounts
Our portal supports property-owner/client accounts and authorised staff accounts.
Client accounts may be created by authorised staff using the information supplied for registration. An activation email is sent to the registered email address. The client uses a single-use activation link to set a password and activate the account.
Staff accounts are created by authorised administrators and may include assigned roles that determine access to portal functions.
Password protection: Our application uses password hashing rather than storing account passwords as readable plain text. Passwords should remain private and should not be shared with anyone.
Where you use a portal account, you are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorised access.
05 Cookies and Preferences
Our website uses essential browser storage and session technologies to support basic website functions and maintain secure interactions.
Our cookie preference interface also provides an optional analytics category. Your selected preference is saved in your browser so that the website can remember your choice.
- Essential: supports core website and session functions. These cannot be disabled through the preference interface.
- Analytics: an optional category presented in our cookie preferences. It is intended for understanding website usage where such analytics technologies are enabled.
You can revisit your choice at any time using the Cookie settings control in the website footer.
Your browser may also allow you to manage or clear cookies and local storage. Changing browser settings may affect some website functions.
06 When Information Is Shared
We do not treat personal information as something to sell. We may share relevant information where necessary for the operation of our services, including:
- Authorised personnel: employees and representatives who need the information to perform their assigned responsibilities.
- Service providers: providers supporting website hosting, database infrastructure, email delivery and technical operations, where applicable.
- Professional advisers: legal, accounting or other advisers where their services are reasonably required.
- Authorities: public or regulatory authorities where disclosure is required by applicable law or a valid legal process.
We aim to limit access and disclosure to information relevant to the purpose for which it is needed.
07 Data Security
We apply technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.
Measures implemented in parts of our application include password hashing, encrypted storage of client identification numbers, protected account activation tokens and security-conscious session cookie settings.
Access to portal information is managed through staff accounts and assigned permissions. We also use security controls intended to protect forms and account operations.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You should use strong passwords and contact us promptly if you believe your account or information has been compromised.
08 How Long We Keep Information
We retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, administering accounts, maintaining business records, resolving disputes and meeting applicable legal obligations.
The period may depend on the type of information, the nature of the relationship and any applicable legal or regulatory requirements. Information that is no longer required should be securely deleted or otherwise disposed of in accordance with our applicable retention procedures.
09 Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where the law permits.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on your consent.
- Raise a concern with the relevant data protection authority.
We may need to verify your identity before acting on a request. Some information may need to be retained where we have a lawful reason to do so.
To make a privacy request, please use our Contact Us page and clearly state the nature of your request.
10 International Data Transfers
Some service providers supporting our website or communications may process information using infrastructure located outside your country of residence.
Where personal information is transferred across borders, we will take steps required by applicable data protection law to ensure that the transfer is appropriately protected.
11 External Websites
Our website may contain links to external websites or services. Those websites operate under their own privacy policies and practices.
We are not responsible for the privacy, security or content practices of external websites. We encourage you to review their policies before submitting personal information to them.
12 Changes to This Policy
We may update this Privacy Policy when our services, information practices or legal obligations change.
Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.
13 Contact Us
If you have questions about this Privacy Policy, how your information is handled, or wish to make a privacy-related request, please contact Conic Homes & Properties Limited through our official contact page.
Your trust matters.
We are committed to handling your information responsibly and improving the way we protect your privacy. If you have a question or concern, our team is available to assist.
Contact Conic Homes
